PRIVACY POLICY

PFL Supply, LLC, doing business as Puff Labs Plushies (“Puff Labs Plushies,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect your personal information when you visit https://plushies.pufflab.shop, purchase our products, subscribe to marketing communications, contact us, or otherwise interact with our services.

By using our website, you acknowledge the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website or provide personal information to us.

SECTION 1 – PERSONAL INFORMATION WE COLLECT

The personal information we collect depends on how you interact with us.

Information You Provide

We may collect information you voluntarily provide, including:

• Name

• Billing address

• Shipping address

• Email address

• Mobile telephone number

• Payment and billing information

• Account information

• Order history

• Product reviews

• Marketing preferences

• Customer-support communications

• Any other information you choose to provide

Payment-card information is generally processed directly by our payment processors. We may not receive or store complete payment-card numbers.

Information Collected Automatically

When you visit or interact with our website, we and our service providers may automatically collect information such as:

• IP address

• Browser type

• Device type

• Operating system

• General geographic location

• Time zone

• Referring website

• Pages viewed

• Links clicked

• Products viewed

• Products added to your shopping cart

• Dates and times of visits

• Website interactions

• Cookie and advertising identifiers

We may collect this information through cookies, pixels, tags, log files, and similar technologies.

Information From Other Sources

We may receive information from third parties that assist with our operations, including:

• Ecommerce and website-hosting platforms

• Payment processors

• Shipping and fulfillment providers

• Fraud-prevention services

• Email and SMS service providers

• Marketing and analytics providers

• Advertising partners

• Social-media platforms

SECTION 2 – HOW WE USE PERSONAL INFORMATION

We may use personal information to:

• Process, fulfill, and deliver orders

• Collect and process payments

• Provide order confirmations and shipping updates

• Respond to questions and customer-support requests

• Manage returns, refunds, disputes, and other transactions

• Detect and prevent fraud, abuse, and unauthorized activity

• Maintain the security and operation of our website

• Personalize and improve our website, products, and services

• Analyze website traffic and customer interactions

• Maintain customer accounts and preferences

• Send email marketing when the recipient has opted in

• Send SMS marketing when the recipient has separately and affirmatively opted in

• Measure the performance of marketing and advertising

• Comply with legal, tax, accounting, and regulatory obligations

• Enforce our terms, policies, and agreements

• Protect our rights, property, customers, and business

We will not use a mobile telephone number to send marketing text messages unless the recipient has separately and affirmatively consented to receive them.

SECTION 3 – CONSENT

When you provide personal information to complete a transaction, place an order, arrange delivery, request customer service, or otherwise interact with us, we use that information for the purpose for which it was provided and other compatible purposes described in this Privacy Policy.

Marketing consent is collected separately where required. Providing a telephone number while placing an order does not, by itself, constitute consent to receive marketing text messages.

You may withdraw marketing consent at any time by:

• Selecting the unsubscribe link in a marketing email

• Replying STOP to a marketing text message

• Contacting us at support@pufflab.shop

• Using another reasonable method that clearly communicates your request

Withdrawing marketing consent will not prevent us from sending transactional or service-related communications concerning an existing order, customer-service request, or other ongoing transaction when permitted by law.

SECTION 4 – EMAIL MARKETING

If you subscribe to our email marketing, we may send product announcements, promotions, special offers, restock notifications, and other marketing communications.

You may unsubscribe at any time by selecting the unsubscribe link contained in a marketing email or by contacting support@pufflab.shop.

Unsubscribing from marketing emails will not prevent us from sending transactional or service-related emails concerning an order or customer-service request.

SECTION 5 – SMS PRIVACY

If you separately and affirmatively opt in to our SMS program, Puff Labs Plushies may use the mobile telephone number you provide to send recurring automated marketing and promotional text messages.

Messages may include:

• Product announcements

• Promotions and special offers

• New-release notifications

• Restock notifications

• Shopping-cart reminders

• Other marketing communications relating to Puff Labs Plushies

Consent to receive marketing text messages is not a condition of purchasing any goods or services. Message frequency varies. Message and data rates may apply.

You may opt out at any time by replying STOP to any message from Puff Labs Plushies. After submitting an opt-out request, you may receive one final message confirming your request.

For assistance, reply HELP or contact support@pufflab.shop. We will also honor a clear SMS opt-out request communicated through another reasonable method.

We may share mobile telephone numbers, SMS consent records, and related messaging information with service providers that help us operate and deliver our messaging program. These providers may use the information only to perform services on our behalf.

We do not sell or rent mobile telephone numbers. We do not share mobile telephone numbers, SMS opt-in information, or SMS consent records with third parties or affiliates for their own marketing or promotional purposes. SMS consent is not transferred to unrelated third parties.

We may maintain records of SMS consent, including:

• The mobile telephone number provided

• The date and time consent was provided

• The source through which the individual subscribed

• The consent disclosure displayed at the time of enrollment

• Related technical information used to document consent

Participation in our SMS program is also subject to our SMS Terms and Conditions:

https://plushies.pufflab.shop/pages/sms-terms-and-conditions

SECTION 6 – HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information when reasonably necessary to operate our business.

Service Providers

We may provide information to companies that perform services on our behalf, including:

• Ecommerce and website-hosting providers

• Payment processors

• Shipping carriers and fulfillment providers

• Customer-support platforms

• Email and SMS service providers

• Marketing and analytics providers

• Advertising providers

• Cloud-storage and technology providers

• Fraud-prevention and security services

• Professional advisers, including attorneys and accountants

These providers may process information only to provide services to us or as otherwise permitted by law.

Legal and Business Disclosures

We may disclose personal information:

• To comply with applicable laws, regulations, court orders, subpoenas, or legal processes

• To respond to lawful requests from government authorities

• To investigate fraud, security incidents, or violations of our policies

• To protect our rights, property, safety, customers, or others

• To enforce our terms and agreements

• In connection with a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar business transaction

Advertising and Analytics

We may permit analytics and advertising providers to collect information about website activity and devices through cookies, pixels, and similar technologies.

Depending on applicable law, certain advertising activities may be considered “sharing,” “targeted advertising,” or a “sale” of personal information, even when money is not exchanged.

Where required, you may manage optional technologies through our cookie-preference tool or submit a privacy request using the contact information below.

We do not knowingly sell personal information for monetary compensation.

SECTION 7 – COOKIES AND TRACKING TECHNOLOGIES

We and our service providers may use cookies, pixels, tags, and similar technologies to:

• Operate essential website features

• Maintain shopping-cart functionality

• Remember preferences

• Prevent fraud and improve security

• Analyze website traffic and performance

• Personalize content

• Measure marketing effectiveness

• Provide relevant advertising

Some cookies are necessary for the website to function. Other cookies may be optional, depending on your location and applicable law.

You may manage cookies through our website’s cookie-preference tool, if available, or through your browser settings. Blocking certain cookies may affect website functionality.

Browser-based “Do Not Track” signals are not interpreted uniformly across the industry. Where required by applicable law, we may recognize supported universal opt-out signals, such as Global Privacy Control.

SECTION 8 – PAYMENT PROCESSING

Payments are processed through third-party payment processors. These providers may collect and process payment-card information, billing information, fraud-prevention information, and other transaction data under their own privacy policies.

We use reasonable safeguards when transmitting payment information. However, no electronic transmission or storage system can be guaranteed to be completely secure.

SECTION 9 – DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

• Fulfill the purposes described in this policy

• Process and document transactions

• Maintain business and financial records

• Provide customer service

• Prevent fraud and abuse

• Resolve disputes

• Enforce our agreements

• Meet legal, tax, accounting, and regulatory obligations

The applicable retention period depends on the type of information, why it was collected, and applicable legal requirements.

We may retain certain information after a deletion request when retention is required or permitted by law.

SECTION 10 – DATA SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Nevertheless, no website, electronic transmission, database, or storage system can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of any account credentials associated with our website.

SECTION 11 – YOUR PRIVACY RIGHTS

Depending on where you live, you may have the right to:

• Request access to personal information we maintain about you

• Request correction of inaccurate personal information

• Request deletion of personal information

• Obtain a portable copy of certain personal information

• Opt out of targeted advertising or certain data sharing

• Withdraw consent where processing is based on consent

• Appeal a decision concerning a privacy request

• Receive equal service without unlawful discrimination for exercising a privacy right

These rights are subject to applicable exceptions and limitations.

To submit a privacy request, contact support@pufflab.shop. We may need to verify your identity before completing the request.

You may use an authorized agent where permitted by law. We may require proof of the agent’s authorization and additional identity verification.

SECTION 12 – CHILDREN’S PRIVACY

Our website and online services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Purchases must be made by someone legally capable of entering into a binding transaction or with the involvement of a parent or legal guardian.

If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete it. A parent or legal guardian who believes a child has provided personal information to us may contact support@pufflab.shop.

SECTION 13 – THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to websites, applications, or services operated by third parties. We do not control and are not responsible for their content, security, or privacy practices.

We recommend reviewing the privacy policy of any third-party website or service before providing personal information.

SECTION 14 – INTERNATIONAL USERS

Puff Labs Plushies operates from the United States.

If you access our website from outside the United States, your information may be transferred to, stored in, and processed in the United States or other countries where our service providers operate.

Those countries may have privacy laws that differ from the laws in your location. Where required, we use appropriate safeguards for international transfers.

SECTION 15 – CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our practices, services, technology, or legal obligations.

When changes are made, we will post the revised policy on this page and update the effective date. Where required by law, we may provide additional notice of material changes.

SECTION 16 – CONTACT INFORMATION

If you have questions about this Privacy Policy, want to exercise a privacy right, or wish to communicate a marketing opt-out request through a method other than the automated unsubscribe options, contact:

PFL Supply, LLC
Doing business as Puff Labs Plushies
4941 State Route 37 E
Delaware, OH 43015
United States

Email: support@pufflab.shop
Website: https://plushies.pufflab.shop